At Arsenium, we are committed to ensuring our customers’ satisfaction. If you are not satisfied with your purchase due to damage or a discrepancy with the product description, you may request a refund or return under the following terms:

Refund Criteria
Refunds are only eligible if the product arrives damaged or does not match the description provided on our website.

Return Criteria
To be eligible for a return, the product must be in perfect condition, unused, and undamaged. All original packaging, labels, and accessories must be included with the return.

Return Period
You have up to 30 days from the date of receipt to initiate a return or refund request.

Return Procedure
To start the return process, please contact us at contact@arseniumbrand.com with the following details:

• Order number (#)

• Description of the item to be returned

• Reason for return

We will respond with detailed instructions on how to proceed with the return.

Condition of Returns
Returned products must be in perfect condition, unused, and with all packaging, labels, and accessories intact.

Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases where the product is defective or incorrectly delivered.

Refund Processing Time
Refunds will be issued to the original payment method within 14 days of receiving the returned product. Processing times may vary depending on your bank.

Exclusions
There are no exclusions; all products are eligible for return under the terms specified above.

Refund or Exchange
Once the returned product has been received and inspected, we will provide either a refund or an exchange, according to your preference. Refunds will be processed to the original payment method.

Defective or Incorrectly Delivered Products
If the received product is defective or does not match your order, we will issue a full refund, including shipping costs.

Contact
For any questions or additional assistance, please contact us at contact@arseniumbrand.com.